A 5% increase in retention can drive up to a 75% lift in profits, and Advance Velocity can help you get there.

To help businesses realize more margin, we focus on elevating four key components of your customer success org:

• Customer Onboarding: Enable easier onboarding for higher CSAT scores
• Product Adoption: Drive usage of your product/service and deliver value
• Customer Retention: Implement frameworks that minimize churn and other risks
• Partnership Expansion: Better identify cross-sell opportunities to enable higher ACV and net-revenue retention

Outdated processes and tools are taking up your team’s time, and they’re costing your business money.

Advance Velocity revamps these processes, elevates internal tools and optimizes teams so that your business can move quickly; a requirement in our modern economy.

We grow your business with services that center around:

• Process Optimization: Removing redundant tasks from your team’s day-to-day
• Tools Analysis: Determine the value/ROI of tools in your organization’s tech stack
• Team Modeling: Refresh org structures to align with business priorities and outcomes
• Performance Audit: Assess output by-team to identify growth opportunities
• Staffing Support: Leverage Advance Velocity’s expertise across functions like Design, Engineering, Marketing, Project Management and more

New tech integrations can be costly, and it can take up a lot of your team’s time.

Advance Velocity supports your technical teams with implementing new internal solutions and proprietary product integrations with your customers.

Simplifying integrations allows your valuable tech resources to focus on building product that services your customers and moves your business forward.

From time to time, your business needs specific expertise to help with a project or solving a customer-related problem, and it may not make sense to commit to hiring an FTE or a team with these abilities.

Advance Velocity’s roster of experts can complement your staff on an ad hoc basis with the competencies you need to get the job